Free Shipping

Shipping fees are excluded only when all of the following apply: shipping destination is within the boundaries of the contiguous United States, FedEx Ground or Home Delivery is the chosen service, product doesn't specify otherwise, order sub-total is greater than $100.00 USD.

Items too large for FedEx Ground or Home Delivery categorically do not apply for free shipping. Shoppremier will inform customers that their order does not apply for free shipping in these cases and provide a freight quotation for delivery.

Shipping & Delivery

Products ordered that are in stock will ship within two to three business days. Products ordered that aren't in stock will be ordered from their respective manufacturer and shipped upon their receipt at our facilities. Orders not in stock and totaling $150.00 or greater will be shipped direct from the manufacturer to the customer pending the service is available from the manufacturer. If a purchased product is back-ordered customers will be contacted as soon as the information is available. Product shipping information will be posted on the corresponding order history page in your account.

Quick Ship

Items with the seal to the left displayed on their product page potentially get shipped faster. These items are either kept in stock and/or are available to drop-ship from the manufacturer. These items generally have the fastest turn-around from the time of order to the time of shipment.

 

Cancellations

Please contact customer service immediately at (866) 907-2669 for cancellations.

Exchanges, Returns & Damaged Products

If you are not satisfied with your purchase please call, email or fill out our Return Authorization Form. We will review your request and issue a Return Authorization Number (RAN). Refunds from returns will be issued less a 15% restocking fee and will exclude any incurred shipping and handling charges. Exchanges will be given credit less incurred shipping and handling charges, but are not subject to a restocking fee. If the return or exchange is due to an error on our part, we will pay for the cost of shipping.

Return or Exchanges must meet the following criteria:

• Request made within 30 days of shipment receipt
• Product must be new, unused and unaltered (no clipped wires, modified hardware, etc)
• Returned in original packaging with included accessories
• A valid Return Authorization Number (RAN) written and taped to each box
• Cannot be a product sold on sale or special
• Returned prepaid and insured to the following address:

  Premier Lighting, LLC
  405 North 75th Avenue
  Building 3, Suite 182
  Phoenix, AZ 85043

Damaged Items are items that are defective, missing parts or damaged during shipping. Call, email or fill out our Return Authorization Form to notify us of a damaged item. Please comment on the condition of merchandise and packaging. Include the tracking numbers of the individual damaged boxes. Keep all packing materials.

Contact our customer service at (866) 907-2669 option 5, Monday thru Friday, 9:00 am to 5:00 pm MST or complete our Return Authorization Form prior to returning the product. Products will not be accepted without a proper authorization.